If you are on this page, it’s a safe bet that you’ve purchased a product from us. We want to say “Thank You.” You have many choices for pet products these days, so your support of our business means a lot to us. At Puddles B Gone, your satisfaction is our primary goal. If you or your furbaby are not completely satisfied for any reason with your purchase, please call 833-379-3566 or email us at returns@puddlesbgone.com Please get in touch with us with any shortages or discrepancies within 24 hours of delivery.
We can only accept returns for an order within 30 days of your order’s delivery date. We cannot guarantee that we will take any returns beyond that time frame.
It is the buyer’s responsibility to pay all return shipping costs on returned items.
Returns will be subject to a return shipping fee, depending on the retail price of the returned item (s). The return shipping fee will be subtracted from the total credit/refund amount for the returned item (s)
$10-$49.99, return shipping fee of $7.95
$50-$99.99, return shipping fee of $12.95
$100+, return shipping fee of $16.95
In the case of a non-delivery (you did not receive the order), proof of delivery from the Carrier is used for confirmation.
If the Carrier attests to the package being delivered, but it is missing (stolen), Puddles B Gone can not be held responsible.
Did your order arrive with damages? All shipments are fully insured; Puddles B Gone will replace damaged merchandise promptly.
You have the right to refuse a package if it appears damaged. If you find the product/products are damaged after opening the box, please do not dispose of the original shipping cartons or the damaged merchandise.

Again thank you for choosing Puddles B Gone.